frequently asked questions

how long will it take to receive my jewelry?

Please allow 4-6 weeks prior to shipping. For custom pieces such as monograms or pieces with hand engraved quotes of your choosing, please allow up to 6-8 weeks prior to shipping. All items are shipped in ash hoffman jewelry pouches and mailed USPS Priority Mail.

what is your return policy?

Custom pieces such as monograms or pieces with hand engraved quotes of your choosing are non-returnable. All other items that have not been customized must be returned unworn and undamaged in their original ash hoffman jewelry packaging within 14 days of receiving the jewelry. The customer is responsible for shipping the package back to ash hoffman jewelry and will be credited in full with the deduction of the initial shipping cost. Please contact ash hoffman jewelry at ashhoffmanjewelry@gmail.com for any questions or concerns

do you make repairs to broken ash hoffman jewelry?

Yes, as long as the pieces were purchased through ashhoffmanjewelry.com. Any jewelry that incurs damages within 3 months of purchase may be returned for repair free of charge. after 3 months, all repairs are subject to a fee. Repairs such as ring sizing, chain lengthening or shortening or repairs due to customer error will be subject to a fee.  Repairs are at the customer's expense in addition to shipping fees. 
-Repair fees will incur a $20 service charge plus the cost of materials, labor and shipping. 
-Due to certain stones and styles of rings, some pieces may not be available for resizing. for instance, any stackables with turquoise that are closed bands will not be available for resizing because of the delicate nature of the stone.  Please email ashhoffmanjewelry@gmail.com to inquire about any specific pieces you may need repaired.

how do I care for my ash hoffman jewelry?

ash hoffman jewelry is made of anti-oxidizing sterling silver and 14k gold or higher. The only plated pieces that ash hoffman jewelry currently offers are the headpieces and handchains. The lily grande finger slinky is the only ring that is offered in 14k yellow gold filled.  While some oxidation is natural in precious metals, especially sterling silver, your ash hoffman jewelry polishing cloth should be all you need to shine your favorite pieces right up. Steer clear of liquid jewelry cleaners, chlorine, household cleaning products and other potentially harmful chemicals when wearing your ash hoffman jewelry. If you continue to store your jewelry in the ash hoffman jewelry pouch that is provided, your jewelry should stay nice and bright for whenever you wear it.
Hopefully you won't ever want to take any of your ash hoffman jewelry off! 

how much does a custom piece cost?

The minimum for a custom piece is $100. The minimum for a re-purposed custom piece (using your old jewelry) is $200. We DO NOT repurpose sterling silver or white gold jewelry, only 14k yellow gold or higher. To inquire about a custom piece, please contact ash via email at ashhoffmanjewelry@gmail.com. Prices for custom pieces completely depend on the complexity of the piece and what karat metal and stones will be used. The time involved in designing and constructing the piece also play a role. 

how can I make an appointment for a design consultation?

I am typically 4-6 weeks out with custom design projects so always book well in advance if you are wanting something special made for the holidays, a birthday or significant occasion. You may send an email to ashhoffmanjewelry@gmail.com or call 843.808.9373 to schedule an appointment.